Who We Are

SwimDefog (also marketed as DeFROGGER) is operated by DiveRobotix LLC, based in Lake Tahoe, Nevada. This Privacy Policy applies to our websites at swimdefog.com and defrogger.com, as well as any purchases made through these sites.

For privacy-related questions, contact us at: scott@diverobotix.com

Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you use our site.

Information you provide:

• Name, email address, and shipping/billing address when placing an order
• Payment information (processed securely by our payment provider – we do not store full card numbers)
• Messages or inquiries submitted through contact forms or email
• Account login details if you create an account on our site

Information collected automatically:

• IP address and general location data
• Browser type, device type, and operating system
• Pages visited, time spent on site, and referring URLs
• Cookie and tracking data (see Section 6 for details)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping updates
• Respond to your questions, returns, or customer service requests
• Send promotional emails and product updates (only if you have opted in)
• Improve our website, product listings, and overall shopping experience
• Comply with legal obligations and prevent fraud
• Analyze site traffic and user behavior to optimize marketing and content

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Ever.

How We Share Your Information

We may share your information with trusted third parties only as necessary to operate our business:

• Payment processors (such as Stripe or PayPal) to securely handle transactions
• Shipping carriers (such as USPS, UPS, or FedEx) to deliver your orders
• Email marketing platforms (such as Mailchimp or Klaviyo) if you have subscribed to our list
• Analytics providers (such as Google Analytics) to understand site usage
• Legal authorities if required by law, court order, or to protect our rights

All third-party service providers are required to handle your data in accordance with applicable privacy laws.

Amazon & Third-Party Retailers

If you purchase DeFROGGER through Amazon or another third-party retailer, your purchase is subject to that platform’s privacy policy. We may receive limited order fulfillment data from these platforms but do not control how they collect or use your information.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site performance. Types of cookies we use include:

• Essential cookies – Required for the site to function (cart, checkout, login sessions)
• Analytics cookies – Help us understand how visitors use our site (Google Analytics)
• Marketing cookies – Used to show relevant ads and track campaign performance

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality. Most browsers allow you to refuse or delete cookies at any time.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 5 years. You may request deletion of your data at any time (see Your Rights below).

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access – Request a copy of the personal information we hold about you
• Correction – Request that we correct inaccurate or incomplete data
• Deletion – Request that we delete your personal data (subject to legal obligations)
• Opt-out – Unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us
• Portability – Request a copy of your data in a portable format

To exercise any of these rights, email us at scott@diverobotix.com. We will respond within 30 days.

Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.

Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption for data transmission, and payment data is handled by PCI-compliant processors.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect a security issue, please contact us immediately.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your data, and the right to opt out of the sale of personal information.

We do not sell personal information. To exercise your California privacy rights, contact us at scott@diverobotix.com.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.